Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests under the Freedom of Information Act and Environmental Information Regulations, while also managing inquiries from various external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and incident response. The role is based in Worthing, England, with flexible working arrangements allowing for a hybrid model. It is a fixed-term position with potential for extension based on performance and funding.

Key Responsibilities:

• Respond to requests for information under FOI and EIR.
• Handle inquiries from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities related to environmental matters.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Office (Word, Excel) and Outlook.
• Strong organizational and time management abilities.
• Positive and proactive attitude towards learning new IT processes.
• Awareness of environmental issues and relevant legislation (FOI, EIR).

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other