Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations. The position offers opportunities for personal career development and requires effective communication and IT skills. The role is based in Worthing, England, with a flexible working arrangement allowing for a hybrid model. It is a fixed-term position with responsibilities that include incident response duties and engagement with a diverse range of external customers.

Key Responsibilities:

• Address requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Coordinate and manage workloads effectively to balance reactive tasks.
• Engage in training and development opportunities to enhance knowledge of environmental matters.
• Work collaboratively within the Customer and Engagement team to handle public and political engagement.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Ability to learn new IT processes and systems confidently.
• Positive, proactive, and hard-working attitude.
• Awareness of the Freedom of Information Act, Environmental Information Regulations, and data protection laws.
• Experience in a remote corporate environment and familiarity with Microsoft Teams.

Salary (Rate): undetermined

City: Worthing

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other