Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. The role is based in West Sussex and allows for flexible working arrangements, with a significant portion of time expected to be spent in the office. This fixed-term position is focused on enhancing customer service and IT skills within the public sector.

Key Responsibilities:

• Address requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance knowledge of environmental matters.
• Collaborate with team members to coordinate and handle public and political engagement, complaints, and correspondence.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Positive, proactive, and hard-working attitude.
• Ability to learn new IT processes and systems confidently.
• Passion for the environment and awareness of relevant legislation.

Salary (Rate): undetermined

City: West Sussex

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other