Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing information requests under the Freedom of Information Act and Environmental Information Regulations. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. You will work within a diverse team, managing a high volume of inquiries while maintaining a healthy work-life balance. The role is based in West Sussex and allows for flexible working arrangements.

Key Responsibilities:

• Address requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Collaborate with team members to handle public and political engagement, complaints, and executive correspondence.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficiency in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Ability to learn new IT processes and systems confidently.
• Positive, proactive, and hard-working attitude.
• Passion for the environment and awareness of relevant legislation.
• Experience in a remote corporate environment and familiarity with Microsoft Teams.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other