Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. You will work in a hybrid arrangement, with a significant portion of your time spent in the office, and the role is fixed-term with potential for extension. The Environment Agency emphasizes inclusivity and a healthy work-life balance within its team.

Key Responsibilities:

• Address requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Positive and proactive attitude towards learning new IT processes and systems.
• Awareness of environmental matters and relevant legislation such as the Freedom of Information Act and Environmental Information Regulations.

Salary (Rate): undetermined

City: Romsey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other