Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations. The position offers opportunities for personal career development while expanding your knowledge of environmental matters. You will work within a diverse team, handling public and political engagement, and will have flexible working arrangements with a hybrid model. The role includes incident response duties and is offered on a fixed-term basis until March 2026.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Work collaboratively within the Customer and Engagement team to coordinate information requests.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Positive, proactive, and hard-working attitude.
• Ability to learn new IT processes and systems confidently.
• Awareness of the Freedom of Information Act, Environmental Information Regulations, and data protection laws.

Salary (Rate): undetermined

City: Romsey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other