Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations. The position offers opportunities for personal career development and requires effective communication and IT skills. The role is based in Pevensey, England, with a flexible working arrangement allowing for a hybrid model. It is a fixed-term position with incident response duties included.

Key Responsibilities:

• Respond to requests for information under FOI and EIR from various external customers.
• Provide business continuity support during incidents and participate in incident response duties.
• Coordinate and manage a high volume of information requests efficiently.
• Engage with public and political stakeholders, handling complaints and executive correspondence.
• Utilize IT systems, particularly Microsoft Office and Outlook, to manage data and communications.
• Participate in training and development opportunities to enhance customer service skills.

Key Skills:

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications, especially Outlook and Excel.
• Strong organizational and time management abilities.
• Ability to learn new IT processes and systems quickly.
• Positive and proactive attitude towards work.
• Awareness of environmental issues and relevant legislation.

Salary (Rate): undetermined

City: Pevensey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other