Customer Data Insights Manager
Posted 5 days ago by TLP Consultancy
Negotiable
Undetermined
Hybrid
Epsom, Surrey, UK
Summary: The Customer Data Insights Manager role at TLP, seconded to Toyota GB, focuses on transforming data into actionable insights to enhance customer experience across Toyota GB and its retailer network. The position requires strong communication skills and the ability to lead insight communications while mentoring a Business Insight Apprentice. This is a hybrid role based near Epsom, Surrey, with a 10-month fixed-term contract starting in September. The salary ranges from £65,000 to £68,000.
Key Responsibilities:
- Own monthly CX insight reporting to the Toyota GB Board
- Translate analytics into business actions via reports, dashboards, and videos
- Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
- Manage insight briefs and collaborate with Data Engineering & Analytics teams
- Drive community-based research and support cross-functional teams
- Coordinate and prioritise insight activity within the wider C1 programme
Key Skills:
- Excellent communicator with stakeholder management experience
- Background in data insight or data journalism
- Skilled in survey platforms (eg Medallia, Qualtrics)
- Strong organisational and project management abilities
- Strong Excel and PowerPoint
Salary (Rate): £68,000 yearly
City: Epsom
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Data Insights Manager
£65,000-£68,000 | 10-Month FTC (Maternity Cover) - Sept start
Near Epsom, Surrey | Hybrid (3 days office)
Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.
About the Role:
We're looking for a commercially minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.
Key Responsibilities:
- Own monthly CX insight reporting to the Toyota GB Board
- Translate analytics into business actions via reports, dashboards, and videos
- Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
- Manage insight briefs and collaborate with Data Engineering & Analytics teams
- Drive community-based research and support cross-functional teams
- Coordinate and prioritise insight activity within the wider C1 programme
Essential Skills & Experience:
- Excellent communicator with stakeholder management experience
- Background in data insight or data journalism
- Skilled in survey platforms (eg Medallia, Qualtrics)
- Strong organisational and project management abilities
- Strong Excel and PowerPoint
Desirable:
- Power BI, SQL skills
- CX strategy and automotive sector experience
- People management background
This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.