Summary: The Customer Care Consultant role involves providing exceptional service by handling inbound calls, live chats, and emails, while making bookings and addressing customer inquiries and complaints. The position requires commuting to the Avonmouth office three days a week and working on a shift rota. The contract is set to end on December 31st, 2024, with a start date in late September or October 2024. The consultant will also be responsible for upselling products and ensuring compliance with GDPR and data protection policies.

Key Responsibilities:

• To answer all calls, live chat, and emails within the agreed timescales.
• To ensure all calls, live chats, emails, and bookings are made accurately.
• To perform online and offline lifestyle consultations according to customer requirements.
• Make effective product and treatment recommendations to encourage clients to purchase appropriate products.
• Make outgoing calls when requested to customers including spa booking confirmations.
• To educate oneself with updated product information and actively participate in coaching and training sessions.
• Upsell and cross-sell to the advantage of the company and the client.
• Follow policy/procedures accurately to deal with all inquiries adequately.
• Actively record internal notes on all systems.
• Action, log, and record product reactions following company procedures.
• Contact courier companies with delivery queries on behalf of the customer.
• To ensure that all GDPR and Data protection is followed.

Key Skills:

• GCSEs in Maths and English grades A-C or equivalent.
• NVQ in Beauty/Customer Care preferred.
• Contact/call center experience preferred.
• Excellent use of the English language.
• Good customer service skills in a similar role are an advantage.
• Elemis treatment and product knowledge.
• Knowledge of the Elemis Company philosophy.
• Retail/Sales experience an advantage.
• Good administrational skills.
• General computer literacy and knowledge of office equipment.
• Good numerical skills.

Salary (Rate): undetermined

City: Avonmouth

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other