Customer Care AI Implementation Specialist

Company team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

About The Role

We're seeking an AI Bot Implementation Specialist to join our Group Customer Success team referring to Group Customer Experience Manager. In this role, you'll be instrumental in designing, building, and optimizing AI-powered e-mailbots, chatbots, voicebots that enhance our customer care operations. You'll work with our low-code bot platform to create intelligent automation solutions that improve customer experiences and operational efficiency.

What You'll Do:

• Bot Development & Implementation
• Design and build AI chatbots using our low-code platform with Python/BotScript
• Create conversational flows that anticipate customer needs and provide accurate, helpful responses
• Implement bot logic, integrations, and automation workflows
• Configure and deploy bots across multiple customer touchpoints
• Continuously iterate and improve bot performance based on data insights

Analysis & Collaboration

• Monitor and analyze bot performance metrics against established success criteria
• Collaborate closely with our AI team and internal stakeholders to leverage new capabilities and best practices
• Partner with internal stakeholders across business units to understand requirements and gather feedback
• Document bot functionality, processes, and technical specifications
• Identify opportunities for automation and bot expansion
• Work across multiple brands within our portfolio, each with unique customer bases, challenges, and requirements that demand tailored bot solutions.
• Adapt bot strategies to address brand-specific pain points, tone of voice, and customer expectations

What We're Looking For

Required:

• 2-3 years of experience in a technical customer success, customer care, or bot implementation role
• Working knowledge of Python and scripting languages
• Experience with low-code/no-code platforms and visual programming tools
• Strong understanding of conversational design and customer journey mapping
• Analytical mindset with ability to translate metrics into actionable improvements
• Excellent communication skills for collaborating with technical and non-technical stakeholders
• Problem-solving ability and attention to detail

Nice to Have:

• Previous customer care experience - you understand the challenges teams face daily
• Experience with hosting/infrastructure environments
• Familiarity with customer service platforms (Intercom, Freshdesk, Zendesk, or similar)
• Experience working in multi-location or distributed teams

Why This Role Matters

You'll be at the intersection of AI innovation and customer experience, directly impacting how thousands of customers interact with our services. Your work will reduce response times, increase customer satisfaction, and empower our customer care teams to focus on complex, high-value interactions.

"Come as you are" Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Right to work

At any stage, please be prepared to provide proof of eligibility to work in the European country you are applying for. Unfortunately, we are unable to support Sponsorship Visas

ESG “At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here .”

The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.