Customer Accounts Officer (Business Rates)
Ealing, W5 2HL
£20.96 PAYE / £27.33 Umbrella per hour
35 hours per week, Monday to Friday
3-month contract with possible extension
Hybrid working - 1 day per week in the office, remainder remote
Key Responsibilities
- Administer and maintain Business Rates (NNDR) accounts accurately.
- Process changes in liability, discounts, reliefs and exemptions.
- Issue bills, reminders, summonses and recovery documentation.
- Handle customer enquiries via telephone, email and in writing.
- Negotiate payment arrangements and monitor account compliance.
- Assist with enforcement activities, including referrals to enforcement agents.
- Attend Magistrates' Court hearings and support court proceedings when required.
- Maintain accurate records using the council's revenues system.
- Liaise with internal departments, customers, agents and external stakeholders.
Essential Requirements
Proven Business Rates / NNDR experience
Experience using NEC Revenues systems
Strong office software and computer system experience
Experience dealing with customer enquiries by telephone and email
Ability to attend court hearings and support recovery proceedings
Knowledge of Business Rates legislation, recovery and enforcement processes
Strong customer service, negotiation and communication skills
Experience working within a local authority revenues, council tax or similar environment
What's on Offer?
- Flexible hybrid working arrangement.
- Opportunity to work within a well-established local authority revenues team.
- Competitive hourly rate.
- Potential contract extension for the right candidate.
If you have recent Business Rates (NNDR) experience, strong NEC knowledge, and are confident handling customer accounts, recovery processes and court attendance, we'd love to hear from you.