Customer Account Manager
Posted 1 day ago by Harvey Nash
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Customer Account Manager role in the Pharma Domain is a field-based position focused on customer satisfaction, retention, and growth within assigned accounts. The manager will drive digital adoption and collaborate with sales teams and cross-functional teams to meet strategic goals. This role requires active engagement with C-suite and senior management to ensure alignment with both customer and company objectives. The position is designed to adapt resources to meet market demands effectively.
Key Responsibilities:
- Custodian of Customer satisfaction within assigned accounts
- Accountable for Customer retention, extension and growth within assigned accounts
- Drive Customer Digital Adoption
- Deliver on the contractual demands of the contract
- Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention
- Enables engagement with C-suite and senior management
- Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis
- Active engagement with Cross functional teams
- Active support for other accounts as business needs demand
Key Skills:
- Experience in account management within the pharmaceutical industry
- Strong customer relationship management skills
- Ability to drive digital adoption
- Excellent communication and collaboration skills
- Strategic thinking and problem-solving abilities
- Experience engaging with senior management and C-suite
- Ability to work cross-functionally
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Title: Customer Account Manager (Pharma Domain)
Location: London, UK (Field Based)
Duration: 12 Months
Job Description: This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team
Key Responsibilities:
- Custodian of Customer satisfaction within assigned accounts
- Accountable for Customer retention, extension and growth within assigned accounts
- Drive Customer Digital Adoption.
- Deliver on the contractual demands of the contract.
- Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention.
- Enables engagement with C-suite and senior management.
- Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
- Active engagement with Cross functional teams.
- Active support for other accounts a business needs demand.