CRM Scrum Master

Key Responsibilities

• Agile Delivery Leadership Facilitate all Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
• Ensure disciplined sprint execution across ingestion, modeling, and reporting squads.
• Cross-Functional Program Coordination Drive alignment among architects, data engineers, reporting teams, QA, and business stakeholders.
• Track milestone progress, dependencies, risks, and delivery commitments across the program.
• Project & Release Management Maintain sprint plans, release schedules, RAID logs, and delivery dashboards.
• Ensure delivery readiness for each increment, including testing, quality checks, and deployment alignment.
• Technical Awareness & Support Understand Azure Data Factory, Databricks, Lakehouse layers, and reporting workflows (PowerBI) at a high level.
• Facilitate discussions on scope, effort, blockers, and technical dependencies with engineering teams.
• Stakeholder Communication Manage communication with business owners, leadership, and delivery teams on progress and expectations.
• Conduct structured status updates, escalations, and delivery reviews.
• Team Enablement & Governance Encourage Agile best practices, collaboration, and continuous improvement within squads.
• Support documentation consistency, adherence to delivery guidelines, and governance standards.

Must-Have Skills and Experience

• 10-14 years of project or delivery leadership experience, including 5+ years as Scrum Master.
• Strong experience managing Agile execution in cloud data engineering or BI/reporting programs.
• High-level knowledge of Azure Data Factory, Databricks, data modeling flows, and Power BI delivery lifecycle.
• Strong delivery governance experience including planning, tracking, RAID management, and reporting.
• Excellent communication, facilitation, and stakeholder handling skills across technical and business teams.
• Proven ability to manage multi-squad coordination and complex delivery dependencies.

Preferred/Good-to-Have Skills

• Experience in the Water Utilities domain or operational analytics programs.
• Familiarity with Azure DevOps boards, Agile metrics, burn-down tracking, and backlog management.
• Understanding of data quality processes, testing workflows, and analytics delivery best practices.
• Certifications such as CSM, PSM I/II, Agile PM, or PMP.

Ideal Candidate Traits

• A structured delivery driver who ensures predictable execution and transparent communication.
• A proactive leader who removes impediments and maintains alignment across teams.
• Collaborative, organized, and capable of managing both the people side and process side of delivery.
• Calm, disciplined, and committed to continuous improvement and high-quality delivery outcomes.