CRM Project Manager

Key responsibilities

• Own the end-to-end project plan, milestones, risks and dependencies
• Coordinate technical, operational and third-party teams
• Drive delivery through testing, business readiness and implementation
• Manage senior stakeholders and provide clear, confident updates
• Identify issues early and escalate decisively where required
• Support user adoption and manage resistance to new systems and processes
• Bring control and momentum to a complex, business-critical programme

We are looking for

• An experienced Project Manager with a strong track record of delivering business systems or technology change
• Experience managing complex projects across multiple teams or workstreams
• Strong stakeholder, supplier and dependency management skills
• A confident, delivery-focused approach with the ability to challenge where necessary
• Experience working within a large, operational or multi-site organisation
• CRM implementation experience would be beneficial but is not essential
• Immediate or very short-notice availability