Summary: The CRM Product Owner/Lead will be responsible for driving the strategic roadmap of the CRM platform for a London-based Third Sector client. This role involves balancing business needs with technical feasibility, leading CRM enhancements, and ensuring compliance with best practices. The position is a 12-month fixed-term contract with the potential for a permanent role.

Key Responsibilities:

• Drive the strategic roadmap for the CRM platform in alignment with organizational objectives.
• Own and refine the product backlog, balancing needs with technical feasibility.
• Lead the delivery of CRM enhancements, integrations, and functionality.
• Implement configuration changes and minor updates as agreed.
• Gather and analyze user feedback to drive continuous improvements.
• Ensure compliance with regulations, security best practices, and sector standards.

Key Skills:

• Experience as a Product Owner/Product Lead/Functional Consultant, particularly with Microsoft Dynamics 365.
• Knowledge of CRM improvements and best practices.
• Understanding of CRM best practices, UX design, and data management.
• Experience with CRM integration, data migration, APIs, and system configuration.
• Strong stakeholder management and engagement skills.
• Experience in agile environments.
• Excellent problem-solving skills with strategic thinking.
• Experience working with external partners, vendors, and development teams.
• Strong communication skills.
• Understanding of Not-for-Profit operations.

Salary (Rate): £70k

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other