About the Role
We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets.
These roles will support the delivery of high-volume, multi-channel CRM campaigns and help maintain continuity across marketing and customer service communications.
In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey.
What We're Looking For
- Hands-on Braze experience in CRM campaign management is essential
- Proven experience delivering CRM campaigns end to end across multiple communication channels.
- Background in fintech, E-commerce or direct-to-consumer businesses is essential
- Strong analytical skills and experience evaluating campaign performance.
- Ability to create reports, interpret data and recommend improvements using Excel or Google Sheets.
- Excellent stakeholder management and communication skills.
- Experience managing multiple campaigns in a high-volume environment.
- Ability to work independently, take ownership and deliver results with limited guidance.
Key Responsibilities
- Own the end-to-end delivery of multi-channel CRM campaigns across email, push notifications, in-app messaging and SMS.
- Manage multiple campaigns and initiatives simultaneously in a fast-paced environment.
- Use Braze to support CRM campaign management and execution.
- Analyse campaign performance and historical data to identify trends, opportunities and areas for improvement.
- Produce and interpret campaign reports using Excel or Google Sheets.
- Recommend actionable optimisation strategies based on campaign insights.
- Collaborate with Product, Growth and other stakeholders.
- Support new feature launches and customer communications.
- Contribute to the wider CRM strategy and continuously improve campaign effectiveness.
Why Join?
Join a pioneering, fast-changing financial services business that is shaping finance as a force for good. This is an exciting opportunity to make a real impact by improving customer experiences, driving engagement and building effective retention strategies.
You'll work collaboratively with Growth, Product and Data teams, using customer insights, innovative CRM tools and data-driven marketing strategies to deliver meaningful results. If you're looking for an opportunity to develop your expertise, influence customer lifecycle strategies and contribute to a growing business, this role could be the perfect fit.