CRM Executive
Posted Today by Harnham
£155 Per day
Outside
Hybrid
London Area, United Kingdom
Summary: The CRM Executive role involves managing customer loyalty initiatives for a luxury fashion brand on a 7-month contract. The position requires collaboration with the CRM and Buying teams to enhance customer engagement through various promotions and events. The role is hybrid, with four days in the London office, and offers an opportunity to gain experience in a dynamic fashion environment. The position is outside IR35, indicating a favorable tax status for contractors.
Key Responsibilities:
- Manage and execute the customer rewards program, ensuring smooth operations and positive customer engagement.
- Assist the personal shopping team with loyalty-related tasks and events for exclusive client offerings.
- Organise and run events for offline gifting to enhance customer relationships.
- Work in parallel with the CRM team, coordinating on promotions and reporting.
- Focus on promotions and rewards, including post-campaign analytics and reporting.
Key Skills:
- Experience in CRM or loyalty programs is beneficial but not essential.
- Knowledge of email and push CRM campaigns is a plus.
- Strong ability to analyse data and report on campaign success.
- Must be adaptable and comfortable working in a fast-paced, hands-on role.
- Experience in retail, fashion, or luxury is ideal but not a requirement.
Salary (Rate): £155 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
CRM Executive £155 Per Day Outside IR35 Hybrid Working (4 Days in London office) 7-Month Contract We are seeking a motivated CRM Executive to join a renowned luxury fashion brand on a 7-month contract. This is a fantastic opportunity to work closely with the CRM and Buying teams, supporting various loyalty initiatives and promotions while gaining valuable experience in a dynamic, high-end fashion environment.
Key Responsibilities:
- Customer Loyalty & Rewards: Manage and execute the customer rewards program, ensuring smooth operations and positive customer engagement.
- Personal Shopping Support: Assist the personal shopping team with loyalty-related tasks and events for exclusive client offerings.
- Offline Gifting & Events: Organise and run events for offline gifting to enhance customer relationships.
- Collaboration with CRM Team: Work in parallel with the CRM team but as a separate entity, coordinating with them on promotions and reporting.
- Promotions & Reporting: Focus heavily on promotions and rewards, including post-campaign analytics and reporting. Experience with these tasks is highly valued.
Skills & Experience:
- Experience in CRM or loyalty programs is beneficial but not essential.
- Knowledge of email and push CRM campaigns is a plus.
- Strong ability to analyse data and report on campaign success.
- Must be adaptable and comfortable working in a fast-paced, hands-on role.
- Experience in retail, fashion, or luxury is ideal but not a requirement.