CRM Administrator
Posted 2 weeks ago by Communicate on Linkedin
Negotiable
Undetermined
Undetermined
York, England, United Kingdom
Summary: The CRM Administrator role at Communicate involves managing and maintaining the Zoho One digital platform, focusing on user setup, security, and workflows. The position requires providing training and support to users while troubleshooting issues and optimizing system performance. This role is essential for ensuring that the company's IT, cybersecurity, and connectivity solutions remain effective and user-friendly. It is a maternity cover position within a rapidly growing organization.
Key Responsibilities:
- Administer, configure, and customize business applications to align with company needs
- Manage user accounts, permissions, and security settings
- Perform data imports, exports, and migrations
- Monitor system performance and troubleshoot issues
- Develop and deliver user training and support (in person & online)
- Create and maintain user guides, documentation, and learning resources
- Build reports and dashboards to track key business metrics
- Identify opportunities for system optimization and process improvements
- Stay up to date with new features, integrations, and best practices
Key Skills:
- Experience in business system administration, CRM administration, or IT system management
- Strong understanding of configuring and customizing enterprise applications
- Proficiency in data management (importing, exporting, cleaning)
- Ability to generate and analyse reports and dashboards
- Excellent communication and problem-solving skills
- Experience in training users & providing technical support
- Self-motivated & proactive
- Bonus: Knowledge of ZOHO One, APIs, integrations, and scripting for automation
Salary (Rate): undetermined
City: York
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT