CRM Administrator

CRM Administrator

Posted 3 days ago by Morgan Law

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£45,000 Per year
Undetermined
Undetermined
London
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Summary: The CRM Administrator role at an Institute in London involves managing the ticketing system, providing training to colleagues, and collaborating with external technical teams. This position is crucial for enhancing CRM systems and processes, fostering relationships, and implementing improvements for operational efficiency. The candidate will also be responsible for data integrity and process automation within the CRM framework.

Key Responsibilities:

  • Management of the CRM ticketing system, including reviewing requests and undertaking internal fixes.
  • Collaboration with external technical suppliers to manage technical tickets and issues.
  • Ensuring data integrity within the CRM through regular reviews and cleansing processes.
  • Training new starters and existing staff through one-on-one and group sessions.
  • Development of reports and dashboards to track KPIs and business metrics.
  • Running testing regimes to ensure automated processes meet business needs.
  • First point of contact for staff and external suppliers.
  • Analyzing business workflows for CRM optimization opportunities.
  • Developing process maps and implementing automation to enhance operational efficiency.
  • Maintaining system performance and aligning CRM governance with organizational goals.
  • Knowledge of data management, system integration, and automation processes.
  • Advanced Excel skills and familiarity with other business systems.
  • SQL expertise and understanding of GDPR compliance.
  • Experience with Dynamics 365 CRM and back-end design.
  • Strong analytical and problem-solving skills.
  • Management of a ticketing system and delivery of CRM training.

Key Skills:

  • Knowledge of data management and system integration.
  • Automation processes (Databases, Power Apps) and AI technology.
  • Advanced Excel skills.
  • SQL expertise.
  • Understanding of GDPR compliance and data governance.
  • Experience with Dynamics 365 CRM.
  • Strong analytical and problem-solving skills.
  • Ability to foresee system improvements.
  • Experience in managing a ticketing system.
  • Delivery of CRM training and development of training guides.

Salary (Rate): £45000 per annum

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer: Apply Here

An Institute in London are seeking a CRM Administrator to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working.

Key Responsibilities:

CRM Management & Data Integrity:

  • Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes
  • Working with external technical suppliers to manage technical tickets, deadlines and any issues
  • Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes
  • Manage permissions
  • Training of new starters and existing staff, undertaking 1-2-1 training and group sessions
  • Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.
  • To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs
  • Being the first point of contact for staff and external suppliers

Process Improvement & Automation:

  • Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities.
  • Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency.
  • Development of CRM policies to ensure consistency and compliance.
  • Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.

Experience Required

  • Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology.
  • Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.)
  • SQL expertise
  • Understanding of GDPR compliance and data governance
  • Experience of working with Dynamics 365 CRM and having an understanding of the back-end design
  • Strong analytical and problem-solving skills for driving impactful solutions
  • Having the ability to foresee system improvements that will benefit ways of working
  • Management of a ticketing system
  • Delivery of CRM training to staff and development of training guides
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