Crisis Management Coordinator
Summary: The Crisis Management Coordinator role involves providing 24/7 monitoring and coordination of emergency responses for clients in a global organization specializing in medical assistance and security support. The position requires managing crisis situations from an operations center and acting as the primary contact for clients during emergencies. Strong communication skills and experience in a fast-paced operations environment are essential. A second language is desirable but not mandatory.
Key Responsibilities:
- Monitor global events and identify potential incidents affecting clients.
- Coordinate and manage emergency responses.
- Act as the primary point of contact for clients during assigned shifts.
- Triage incidents and escalate critical situations to appropriate teams.
- Support operational planning during live crisis or major incident responses.
- Maintain accurate case records and documentation.
- Liaise with third-party providers for assistance and risk solutions.
Key Skills:
- Strong communication skills, especially with senior clients.
- Experience in a 24/7 operations center managing incidents.
- Excellent attention to detail for reporting and case management.
- Proactive decision-making and prioritization skills.
- Ability to work well in a team in a fast-paced environment.
- Flexibility to work rotating shifts, including nights and weekends.
- A second language (French, German, Spanish, Mandarin, or Arabic) is desirable.
Salary (Rate): £32,500.00/year
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
FRENCH SELECTION (FS) Want to apply Read all the information about this position below, then hit the apply button.
Crisis Management Coordinator
Location: Central London
Salary: around £30,000 per annum depending on experience
Ref: 5517M
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5517M
The Company
Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.
Main Duties
- Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.
The Role
- Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
- Coordinate and manage emergency responses
- Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
- Triage incidents and escalate critical situations to the appropriate internal teams or external partners
- Support operational planning and assist managers during live crisis or major incident responses
- Maintain accurate case records, documentation, and updates within internal systems
- Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients.
The Candidate
- Strong communication skills, including handling senior clients professionally
- Experience working in a 24/7 operations centre coordinating incidents, emergencies, travel risk or medical assistance
- Excellent attention to detail for accurate reporting and case management
- Proactive approach with good decision-making and prioritisation skills
- Ability to work well in a team and within a fast-paced operations environment
- Flexibility to work rotating shifts, including nights and weekends
- A second language (French, German, Spanish, Mandarin or Arabic) is desirable but not mandatory
The salary: between £30,000 per annum and £32,500 per annum depending on relevant experience
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services).
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We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin Japanese and Arabic
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