Credit Controller
Posted 2 days ago by HAYS
Negotiable
Undetermined
Hybrid
Ross-on-wye, Herefordshire, UK
Summary: The role of Credit Controller involves managing the credit control process for a client in Ross on Wye on a temporary basis, with the potential for extension. The position requires proactive debt management, communication with clients, and collaboration with stakeholders to ensure effective debt collection. The role is hybrid, allowing for a mix of remote and on-site work. The successful candidate will have previous credit control experience and strong customer service skills.
Key Responsibilities:
- Prepare and distribute a week-long debt report and provide accompanying narrative.
- Identify overdue debts and commence the aged debt chase cycle, proactively preventing overdue debts.
- Issue overdue letters at appropriate intervals and update notes on the CRM system.
- Use various communication methods, including letters, telephone, and email.
- Respond to incoming queries and provide copies of invoice documents to facilitate payment.
- Monitor and investigate overdue payments, ensuring relevant notes are added to the CRM system.
- Provide weekly updates on non-payment and escalate debts as necessary.
- Work closely with stakeholders to ensure effective debt collection processes and timely resolution of client payment queries.
- Promote exceptional communication with internal customers and external suppliers/clients.
- Adopt a continuous improvement approach and work with stakeholders to develop efficient processes.
- Undertake additional tasks as reasonably expected within the scope of the role.
Key Skills:
- Previous credit control experience.
- Good customer service experience.
Salary (Rate): £15.00 Hourly
City: Ross-on-Wye
Country: UK
Working Arrangements: Hybrid
IR35 Status: Undetermined
Seniority Level: Undetermined
Industry: Other
Your new company
Hays has the privilege of working with a client based in Ross on Wye who are looking to add to their credit control team on a temporary basis with the potential for the role to be extended beyond 2 months.
Your new role
- To prepare and distribute a week-long debt report and provide accompanying narrative.
- To identify debts that are overdue and commence the aged debt chase cycle. Be proactive in your approach to preventing debt going overdue.
- Issue overdue letters at appropriate intervals in accordance with the procedure, updating notes on the CRM system.
- Use appropriate means of communication, including letters, telephone and email contacts.
- Respond to any incoming queries as required, providing copies of any invoice documents to facilitate payment.
- Monitor and investigate whether overdue payments are appropriate, ensuring relevant notes are added to the CRM system, to provide AUK and the Sales team with any relevant client/booking information. Escalate any risks as appropriate.
- Provide a weekly update of non-payment and any debt requiring escalation ( days). Where appropriate, make recommendations to initiate legal proceedings.
- Work closely with key stakeholders to ensure effective debt collection processes are in place and client payment queries are resolved in a timely manner.
- Promote and maintain exceptional levels of communication with internal customers and external suppliers/clients.
What you'll need to succeed
- Previous credit control experience
- Good customer service experience
What you'll get in return
Pay rate of £13-14 an hour (£25,000-£28,000)
Flexible working options available.
3 days at home, 2 days in office
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.