Credit Controller

The Role

Reporting to the Finance Manager, you will help reduce aged debt and ensure the timely collection of student registration fees, examination fees and membership subscriptions.

You will liaise with employers, students and members, taking a proactive approach to collecting outstanding payments while maintaining positive professional relationships.

Key Responsibilities

• Chase outstanding payments across employer, student and member accounts, prioritising aged debt.
• Contact debtors by telephone, email and post to confirm receipt of invoices and agree payment dates.
• Follow up on payment commitments and escalate outstanding balances where appropriate.
• Resolve invoice and payment queries, check purchase order references and provide invoice copies.
• Maintain accurate records of customer contact, agreed actions and payments received.
• Update daily debt collection records and produce weekly reports using the CRM.
• Work closely with Finance, Membership and Education colleagues to resolve queries and support payment deadlines.
• Build effective relationships with key clients, including major UK accounting firms.
• Monitor the credit control inbox and respond promptly to enquiries.

The Ideal Candidate

• Proven credit control experience, ideally gained over two to three years, including collecting aged debt.
• Experience managing a high-volume debtor ledger and following up outstanding payments.
• Excellent verbal and written communication skills, with confidence speaking to clients and chasing payments professionally.
• A customer-focused, diplomatic approach and the ability to build strong working relationships.
• Good Excel and Word skills, with experience using CRM systems to maintain records and produce reports.
• Strong organisation, accuracy and the ability to meet deadlines.
• A proactive approach to resolving queries and managing competing priorities.
• Availability to start during the week commencing 12 October and commit to the full assignment.

Working Arrangements

This is a hybrid role, with office attendance required for meetings and printing invoices.

Travel to the office will be at your own expense.