Credit Controller

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring outstanding debt is collected within agreed payment terms.
• Proactively chase overdue invoices by telephone and email to maximise cash collection.
• Build strong customer relationships while maintaining a firm and professional approach to collections.
• Investigate and resolve invoice queries to remove barriers to payment.
• Reconcile customer accounts and analyse payment histories.
• Negotiate payment plans where appropriate.
• Prepare customer statements, reminder letters and collection reports.
• Escalate high-risk accounts where necessary.
• Work closely with internal departments to resolve account queries efficiently.
• Support the wider finance team with ad hoc duties and reporting.

About You

• Previous experience in a Credit Control, Debt Collection or Sales Ledger role.
• Strong debt collection skills with a proven ability to reduce aged debt.
• Confident communicator who is comfortable negotiating payment and handling challenging conversations.
• Able to hit the ground running with minimal supervision.
• Quick to learn new systems and adapt to changing processes.
• Strong IT skills, including Microsoft Excel and experience using finance systems.
• Organised, resilient and able to manage a busy workload.
• Positive team player with excellent attention to detail.