Credit Controller - 6 Month FTC
Posted 1 week ago by Virgin Media O2
Negotiable
Undetermined
Undetermined
Leeds, England, United Kingdom
Summary: The Credit Controller role at O2 Daisy is a 6-month fixed-term position focused on managing debt collection for business customers, ensuring adherence to payment terms and minimizing debtor days. The position requires collaboration with various departments to resolve queries and disputes while promoting continuous improvement within the business. The ideal candidate will have experience in credit management and a strong commitment to customer service. This role is part of Virgin Media O2, a leading telecommunications company in the UK.
Key Responsibilities:
- Manage debt collection for business/enterprise customers in line with agreed processes.
- Ensure customers adhere to payment terms and minimize debtor days.
- Resolve queries and disputes in collaboration with other departments.
- Provide exceptional customer service to enhance customer experience.
- Communicate effectively to build relationships and collect aged debt.
- Handle a range of 50+ challenging customer accounts.
- Contribute ideas for continuous improvement in credit control processes.
Key Skills:
- Experience in credit management for business customers.
- Strong customer service skills and commitment to improving customer experience.
- Ability to manage multiple accounts and meet targets under pressure.
- Effective communication skills via phone, email, and other platforms.
- Business credit control experience within a large organization.
- Adaptability to changing circumstances in credit control.
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Summary Location Leeds Posted Date 01-Dec-2025 Ref # 70706 O2 Daisy have a position for a Credit Controller on a 6 month fixed term basis. This is a vital role where you will see yourself responsible for debt collection of accounts, ensuring that all our customers are paying to their agreed payment terms / SLAs in an effective and efficient manner keeping our debtor days to minimum. You will be following the collections and escalation processes to ensure customers are followed up in a timely manner and pay to contractual payment terms. Working closely with other areas of the business to ensure any queries are resolved, disputes handled, billing is accurate, credits are raised, and sales and service issues are being addressed. Thinking innovatively and putting forward ideas to support continuous improvement in our business is encouraged. Come join the team and make a difference.
Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves In order to be considered for this role, you will need experience in:
- Performing day-to-day credit management of Business/Enterprise customers in line with agreed follow-up processes, reducing bad debt
- Providing exception customer service– striving to improve customer experience and deliver world class service at all times
- Ability to multi-task – managing a range of 50+ challenging Customer accounts, making sure the debt is collected to achieve targets
- Effective communication via all available means (phone, email, teams) to build relationships and using initiative to collect aged debt
- Business Credit Control experience within a large organisation offering multiple products and services to a large amount of customers
The other stuff we are looking for The ability to talk to people at all levels Experience of working well under pressure to stretching targets and tight timescales Effective knowledge within Credit Control and ability to adapt to changing circumstances
What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one-stage interview with the Hiring Manager and their counterpart. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining Virgin Media O2.