Summary: The Credit Control and Collections Clerk role at LSL’s Estate Agency Division involves managing overdue rent and fees for the Your Move & Reeds Rains brands. The position requires effective communication and negotiation skills to handle a high volume of calls and maintain collection targets. This full-time, permanent role offers opportunities for career development within a supportive team environment. The position is based in Newcastle Upon Tyne and includes a competitive salary and employee benefits.

Key Responsibilities:

• Chasing and collecting overdue rent and fees.
• Handling a large volume of inbound and outbound calls.
• Proactively communicating with tenants and landlords regarding payment issues.
• Monitoring team and individual collection targets.
• Negotiating arrears instalment plans with tenants and landlords.
• Performing administrative duties related to estate agency lettings.
• Handling complaints and issuing first-line responses.
• Liaising with Operations and internal functions to resolve queries.

Key Skills:

• Experience in credit control procedures or customer service/contact centre experience.
• Ability to remain calm and composed during phone calls.
• Strong organizational and prioritization skills.
• Team-oriented and approachable.
• Target-driven with a proactive nature.
• Excellent listening and communication skills.
• Highly numerate with good knowledge of MS Excel and Word.
• Ability to understand company processes and complete in-house training.

Salary (Rate): 25200

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other