Council Tax Officer

Reference Number: RES-002435

Salary: Scale 6 £35,520 - £37,692

Advert closing date: 18/02/2026

Department: Resources

Location: Civic Centre Site

Contract type: Permanent

Division: Income and Debt

Hours Per Week: 36

Contract End Date: N/A

Interview Date: TBC

Job Description

We are looking to appoint an Assessment Officer in the Council Tax Team within the Income & Debt department. The successful candidate will work as part of a team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively. They will process applications for reliefs and exemptions, effectively responding to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection. If you have experience in a debt collection environment and enjoy working with the public, then this is an exciting opportunity to join a busy team focused on high performance and working to challenging financial and operational targets. You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection. You will be able to demonstrate a good standard of numeracy and literacy, work using your own initiative and prioritise conflicting deadlines, and manage your time efficiently with good communication skills.

Contact Details - If you would like to know more about the role, please contact Angela Turner on 020 8132 1730 for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk or on 020 8132 1022. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service.
• You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.