Summary: The Copywriter - External Communications role involves creating clear and effective written communication for external customers, responding to inquiries, and managing correspondence. The position requires collaboration with various teams to ensure timely and accurate responses, as well as the ability to adapt writing style based on the audience. The ideal candidate will have experience in customer environments and strong communication skills. This is a 9-month hybrid position based in Mansfield.

Key Responsibilities:

• Responding to enquiries from the public and Members of Parliament
• Leading the review and resolution of complaints
• Working with diverse internal technical specialists to ensure timely and compliant responses
• Adapting tone and style of writing for executive team communications
• Liaising with customers over the telephone to resolve queries
• Logging and processing correspondence on systems
• Producing high-standard documents using appropriate software
• Managing a busy inbox and supporting the customer support team

Key Skills:

• Experience in creating clear and concise written content
• Ability to liaise and coordinate with key stakeholders
• Attention to detail with proofreading/editing skills
• Ability to translate complex technical information into customer-friendly language
• 1-3 years in a customer environment
• Excellent written English and communication skills

Salary (Rate): 34886.00

City: Mansfield

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other