Conversational AI Designer
Posted 3 days ago by QX Consulting Ltd
Negotiable
Undetermined
Hybrid
United Kingdom
Summary: This role is for a Conversational AI Designer at QX, focusing on creating user-centric AI solutions for voice and digital channels. The position involves translating business goals into conversational flows using low-code/no-code platforms. The designer will also be responsible for testing, refining, and monitoring AI agents to enhance user experiences. This is a contract position that allows for remote or hybrid working arrangements.
Key Responsibilities:
- Build, configure, and maintain conversational flows for voice and digital AI Agents using platforms such as Cognigy.ai and Kore.ai.
- Translate business requirements into detailed dialog designs, intents, entities, and logic for implementation in low-code/no-code tools.
- Design, write, and refine system prompts and few-shot examples for LLMs to ensure accurate and context-aware responses.
- Implement and fine-tune context handling, memory, and routing logic for consistent AI Agent behavior across channels.
- Create and run test cases, perform conversational QA, and fix defects based on user journeys and edge cases.
- Monitor performance using analytics and conversation transcripts, identify friction points, and iterate on flows and prompts.
- Prototype new AI Agent features, validate with stakeholders, and harden successful prototypes into production-ready flows.
- Join client-facing workshops and stand-ups to gather feedback and demonstrate live changes in AI platforms.
Key Skills:
- Proficiency in designing conversational flows and scripting interactions for AI-driven solutions.
- Experience with deploying LLM-based AI Agents and skills in prompt/context engineering.
- Strong understanding of natural language processing (NLP) concepts and familiarity with conversational AI development tools.
- Ability to collaborate effectively with cross-functional teams including developers and stakeholders.
- Excellent communication and problem-solving skills with a focus on user-centric design.
- Relevant experience in AI-driven customer service, chatbot design, or similar fields.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Company Description At QX we specialise in designing scalable, secure, and future-ready AI solutions that address unique business needs. Our expertise spans self-service tools, generative AI, and Agentic Process Automation to drive exceptional user experiences and operational efficiency.
Role Description This is a contract, remote/hybrid role for a Europe-based Conversational AI Designer. As CAI Designer, you are the voice of the end user. You will translate business goals and technical capabilities into coherent, human-centric experiences on voice and digital channels on low-code/no-code platforms such as Cognigy.ai and Kore.ai.
Day to Day Responsibilities
- Build, configure, and maintain conversational flows for voice and digital AI Agents using platforms such as Cognigy.ai, Kore.ai and more.
- Translate business requirements into detailed dialog designs, intents, entities and logic that can be directly implemented in low code / no code tools.
- Design, write and refine system prompts and few-shot examples for LLMs to ensure accurate, context-aware and safe responses.
- Implement and fine-tune context handling, memory, and routing logic so AI Agents behave consistently across channels and sessions.
- Create and run test cases, perform conversational QA, and fix defects directly in the platform based on user journeys and edge cases.
- Monitor performance using analytics and conversation transcripts, identify friction points, and iterate on flows and prompts to improve containment, CSAT and handle time.
- Prototype new AI Agent features quickly, validate with internal stakeholders and users, and then harden successful prototypes into production-ready flows.
- Join client-facing workshops and stand-ups to walk through flows, gather feedback, refine requirements and demonstrate live changes in the AI platforms.
Qualifications
- Proficiency in designing conversational flows, scripting interactions, and crafting engaging dialogue for AI-driven solutions.
- Experience with deploying LLM-based AI Agents and applications and associated skills i.e. prompt/context engineering.
- Strong understanding of natural language processing (NLP) concepts and familiarity with tools/platforms for conversational AI development.
- Ability to collaborate effectively with cross-functional teams including developers and stakeholders.
- Excellent communication and problem-solving skills, with a focus on user-centric design.
- Relevant experience in AI-driven customer service, chatbot design, or similar fields.