The Role
As Contracts Manager, you will:
Take overall responsibility for the successful management and delivery of client contracts.
Ensure KPIs, programmes, quality standards and contractual requirements are consistently achieved.
Build strong working relationships with clients, residents, subcontractors and key stakeholders.
Lead and support operational teams, effectively planning labour, resources and subcontractors.
Monitor contract performance, costs, risks and opportunities, taking action where required.
Work closely with the commercial team to ensure contracts are delivered profitably and contractual entitlements are protected.
Maintain high standards across health & safety, quality and environmental compliance.
Develop programmes of work, resource plans and operational performance reports.
Lead client and operational meetings, ensuring actions are clearly communicated and delivered.
Identify opportunities for continuous improvement, efficiencies and business development.
Coach and develop team members, creating a culture of accountability and high performance.
Maintain a strong focus on resident and customer satisfaction throughout delivery.
About You
We are looking for an experienced Contracts Manager or Operational Manager, ideally with a background in roofing, social housing, planned works, maintenance, refurbishment or a similar construction environment.
You will have:
Strong contract and operational management experience.
Good commercial awareness with experience managing budgets, costs and contract performance.
Excellent client-facing and stakeholder management skills.
Experience leading Site Managers, operational teams and subcontractors.
A proactive approach to identifying and managing risks.
Strong organisational and decision-making skills.
A commitment to excellent health & safety, quality and customer service standards.
The ability to work collaboratively across operational, commercial and senior management teams.
What's on Offer?
£50,000 salary
25 days' holiday plus Bank Holidays
Company pension
Team events
Opportunity to join a growing organisation and make a genuine impact
This is an excellent opportunity for an experienced Contracts Manager looking for their next challenge and the opportunity to take real ownership of contract performance, client relationships and operational delivery.