Contractor Support Specialist

Summary: The Contractor Support Specialist is tasked with enhancing the experience of home improvement contractors by utilizing extensive knowledge of company offerings and effective communication with contractors and internal teams. This role emphasizes a proactive and collaborative approach within the contractor service team and across departments. The position offers a hybrid work schedule with remote weekend shifts available. Candidates with regular weekend availability will be prioritized in the hiring process.

Key Responsibilities:

• Build and maintain strong relationships with home improvement contractors through friendly, efficient, and high-quality support and training.
• Assist home improvement contractors with understanding and utilizing financial products and payment solutions.
• Collaborate closely with Sales and Marketing teams to ensure accurate and timely communication of contractor-facing solutions and updates.
• Track all communications, activities, and action items within Salesforce CRM and other proprietary systems.
• Manage the setup and credentialing of new contractor accounts and service existing accounts with updates and maintenance needs.
• Maintain superior customer service performance with limited supervision in a fast-paced environment.
• Complete additional tasks and projects as assigned.

Key Skills:

• Associate's or Bachelor’s degree in a related field preferred; a combination of education and relevant experience may be considered.
• Minimum of one year of experience in the financial services, banking, or call center industries preferred.
• Experience in a customer support or call center environment preferred.
• Working knowledge of the financial services and/or credit industry preferred.
• Demonstrated commitment to excellent customer service.
• Strong verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to maintain integrity, professionalism, and confidentiality.
• Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines.
• Ability to work independently as well as collaboratively within a team.
• Proficiency with Microsoft Office Suite and ability to quickly learn new systems and software applications.
• Close attention to detail and the ability to follow step-by-step processes with precision and consistency.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other