Summary: The Contractor Care Assistant Manager at BDO will play a pivotal role in supporting contractors within the financial services sector, ensuring high-quality service delivery and fostering strong relationships. This position involves managing contractor onboarding, addressing queries, and collaborating with various teams to enhance operational performance. The role emphasizes proactive communication and the identification of opportunities to improve contractor engagement and retention. The successful candidate will contribute to BDO's mission of helping entrepreneurial businesses succeed.

Key Responsibilities:

• Provide support to all current contractors on project.
• Develop and maintain strong BDORS Contractor relationships to promote company brand within the contractor population as well as identify any potential risks that would affect or destabilise current projects.
• Work with the sales and marketing team to establish future contractor needs of the business.
• Actively market our services to future contractors, with the ambition of BDO RS being the 'go to business for contractors in the marketplace'.
• Work with the resourcing team to ensure new cohorts of contractors are recorded on our systems and regularly communicated with.
• Collate and report Market Intelligence.
• Work with the resourcing team and the account managers to understand forthcoming intakes of contractors that are being onboarded.
• Update all systems to ensure that the contractors are on all relevant systems and tools in compliance with our procedures.
• Manage contractor onboarding, receipt of equipment, day 1 joining instructions, and the organisation of the Day 1 - Welcome session.
• Provide a support service to current contractors working across live projects through provision of the highest standards of contractor care.
• Reduce the attrition of contractors leaving 'early' by identifying contractors at risk of leaving early and persuading contractors considering moving to other roles of the merits of remaining.
• Support contractors who are not performing at the appropriate quality level - to improve their performance.
• Build strong relationships and trust with the contractor population by responding promptly and accurately to ongoing queries and requests.
• Identify and report risks/trends that would impact BDORS business standing (competitor projects, rates etc).
• Provide ongoing support covering queries such as invoices, contracts, welfare, visa's, rate queries, grievance, Umbrella/Limited Company queries, some Private or Personal issues, new to Contracting queries, promoting BDORS Brand and services.
• Provide any feedback to the Resourcing Manager on any comments raised regarding the resourcing/vetting cycle to improve current processes.
• Establish strong working relationships with BDORS Account Managers and On-site Senior Operations associates to share knowledge, market intelligence and address client and associate specific issues.
• Form effective working relations with BDORS Legal Team highlighting potential risks.
• Report regularly using agreed templates on the attrition across the key accounts and provide anecdotal feedback from the contractor population that allow the Leadership Team to make informed decisions.
• Issue and act upon engagement surveys to the contractor population to understand what is working well and opportunities for improvement.
• Escalate any potential issues or improvement opportunities to the Managing Director and the Resourcing Manager.
• Build and develop current database by promoting strong company brand within the market place via regular communication within the contractor population as well as identifying new upcoming projects that would potentially affect current projects.
• Gain accurate Market Intelligence and inform Sales and Operations teams.

Key Skills:

• Strong experience in a financial services business.
• High levels of motivation and adherence to the highest quality standards.
• People, Quality and Process management skills.
• Organisation, Coaching, Communication Processes, Motivating Others and Reporting Skills.
• The ability to delegate responsibilities effectively.

Salary (Rate): undetermined

City: Liverpool

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other