Contract UX Researcher
Posted 3 days ago by Digital Gurus
Negotiable
Outside
Hybrid
Manchester Area, United Kingdom
Summary: The role of Contract UX Researcher involves leading qualitative research to enhance user experience for a growing SaaS business in Manchester. The researcher will navigate complex user journeys, present insights to senior stakeholders, and align user and business goals. This position requires a detail-oriented individual who thrives in a hybrid work environment and can communicate findings effectively. The contract duration is between 3 to 6 months, starting as soon as possible.
Key Responsibilities:
- Leading qualitative UX research by engaging with users to identify behaviors and patterns.
- Defining problems and framing the right questions for research.
- Developing and presenting UX theories and design decisions based on research findings.
- Communicating insights clearly to senior stakeholders and board members.
- Balancing client needs with pipeline opportunities to align user and business goals.
- Working collaboratively in a fast-paced hybrid environment.
Key Skills:
- Proven experience as a UX Researcher in SaaS or digital product environments (B2B or B2B2C).
- Strength in qualitative research methods such as interviews, usability testing, and observational research.
- Ability to communicate clearly with all levels, including senior leadership.
- Strong storytelling and presentation skills to turn insights into compelling narratives.
- A thoughtful and curious mindset with confidence in research findings.
- Self-sufficient and capable of working independently.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Contract UX Researcher Outside IR35 Contract: 3–6 months Start: ASAP Manchester: Hybrid 3 days a week in the office We’re looking for a detail-orientated, confident UX Researcher to join a growing SaaS business in Manchester on a contract basis. This is a B2B2C platform with complex user journeys and multiple stakeholder needs, so you’ll need to be comfortable navigating ambiguity, shaping problems, and presenting insights at a senior level.
What you’ll be doing Leading qualitative UX research speaking to users, identifying behaviours and patterns, and turning insights into clear hypotheses. Defining the problem, you’ll uncover and frame the right questions. Developing and presenting UX theories and design decisions backed by research, communicating findings to senior stakeholders and board members clearly and confidently. Balancing the needs of clients vs. pipeline opportunities, ensuring both user and business goals are aligned. Working at pace in a collaborative, hybrid environment.
What we’re looking for Proven experience as a UX Researcher within SaaS or digital product environments (B2B or B2B2C). Strength in qualitative research methods such as interviews, usability testing, observational research. Ability to handle expectations and communicate with clarity at all levels, including senior leadership and board presentations. Strong storytelling and presentation skills - you can turn insights into compelling narratives that drive decisions. A thoughtful, curious mindset with the confidence to stand by your research findings. Comfortable working in a fast-moving, hybrid team environment. Self-sufficient and able to work alone. This role suits someone who thrives on discovery — who enjoys finding the ‘why’ behind the ‘what’, and shaping the UX direction in an environment that values insight over assumption.
Send your CV through to kaiyashah@digitalgurus.co.uk or get in touch on LinkedIn.