Technical Support Specialist
Heathrow (On-site - 5 days p/w)
12 Month Contract
£170 p/d Inside IR35
What You'll Be Doing
- Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
- Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
- Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
- Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
- Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
- Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows
What You'll Bring
- Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
- Proven troubleshooting and fault-finding skills
- Working knowledge of Windows operating systems and network fundamentals
- Strong customer service skills and the confidence to work independently across multiple locations
- A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance
Desirable
- airport industry experience
- border control
- passenger processing
- self-service or biometric technologies
- supporting kiosks, gates, workstations and network-connected devices
- ITIL Foundation
- Health & Safety awareness training
- experience in regulated operational environments
Apply today with your CV for this Technical Support Specialist contract, and we'll be in touch.
This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician
Rate:
£170/day
Location:
Hounslow
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level