Summary: The role of Contract Support Administrator involves being the primary contact for clients and customers within a global facilities management team. The successful candidate will provide essential support through effective communication and administrative tasks, ensuring timely completion of contract work and adherence to KPIs. This permanent position requires a strong customer service background and excellent organizational skills. The role is based in Newcastle Upon Tyne and offers a competitive salary package.

Key Responsibilities:

• Acting as the main point of contact and providing support by answering calls and emails in a professional and timely manner.
• Prioritizing tasks based on client information.
• Generating purchase order numbers for subcontractors.
• Managing invoices and compliance.
• Liaising closely with subcontractors, suppliers, and stakeholders.
• Managing complaints accordingly.
• Logging engineers' timesheets, holiday, and overtime.
• Ensuring contract work is completed in a timely manner.
• Ensuring that KPIs are met on time.
• Providing weekly, monthly, and yearly reports.

Key Skills:

• Excellent computer skills with proficiency in email, word processing, invoices, and Excel.
• Strong administrative background.
• Experience working within a Facilities Management environment with CAFM systems (desired).
• Strong organizational and planning skills.
• Meticulous attention to detail.
• Financial background: POs, invoices, budget reports, and dealing with cost-effectiveness of a contract.

Salary (Rate): 30000

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other