Contract Solutions Architect

Key Responsibilities

• Provide technical leadership to the team, ensuring effective support and maintenance of operational services.
• Collaborate with the product team to develop and implement robust technical solutions tailored to customer and business requirements.
• Coach and mentor team members, fostering professional growth and skill development.
• Drive continuous improvement by leading and owning initiatives focused on process optimisation, automation, and increased operational efficiency.

Essential Criteria

• Exceptional analytical and problem-solving abilities.
• Demonstrated proficiency in understanding end-to-end systems, including integration and dependencies with other services, to deliver comprehensive solutions.
• Demonstrated expertise in configuring, enhancing, and patching software applications to ensure optimal performance and reliability.
• Extensive experience in conducting user acceptance testing for applications, ensuring alignment with business requirements and delivering high-quality stable solutions.
• Advanced skills in Scripting and programming languages, such as Bash and Python.
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.
• Deliver technical assurance to the technical leadership team, including the Lead Technical Architect and Lead DevOps Engineer, empowering informed strategic decision-making.
• In-depth knowledge of the ITIL framework, along with hands-on experience managing high-risk changes and incident management.
• Demonstrates a proactive commitment to team responsibilities, recognising that participation in the team's out-of-hours support roster is an essential and mandatory aspect of the role.
• Experience with CI/CD development processes and IT automation tools, such as Ansible.

Please note, the role has been deemed by the client to fall inside of IR35. This is a hybrid working role with the expectation of one site visit per week.