Contract, Social Community Manager
Posted 2 days ago by 1772081241
£201 Per day
Outside
Hybrid
City of London, London
Summary: The Social Community Manager role at a leading global creative agency involves managing community interactions across high-profile brand channels, ensuring brand voice consistency, and engaging audiences in real-time. The position requires collaboration with various teams to provide insights and support reporting on community sentiment. This is a contract position based in London with a hybrid working arrangement. The role is focused on community management, trend spotting, and crisis management within a fast-paced agency environment.
Key Responsibilities:
- Own end-to-end community management across platforms (primarily Instagram, TikTok, X and Facebook)
- Act as the brand voice in comments and DMs, responding in a timely, culturally relevant and on-tone way
- Moderate conversations, escalating sensitive or high-risk issues in line with internal guidelines
- Spot trends, cultural moments and reactive opportunities, feeding into content and creative teams
- Work closely with Account and Social teams to align community insights with wider campaign activity
- Support reporting by pulling community sentiment, FAQs and insight trends
- Collaborate with paid, influencer and creative teams where community overlaps with campaigns
Key Skills:
- 2-4+ years' experience in social community management (agency or brand side)
- Strong understanding of platform-specific community behaviour and best practice
- Confident writing in multiple brand tones of voice
- Experience managing high-volume communities and fast-moving comment sections
- Calm, considered approach to crisis management and escalation
- Comfortable working in a large agency environment with multiple stakeholders
Salary (Rate): £201 per day
City: City of London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Marketing
- £200 - £201 per day
- City of London, London
- Contract
Social Community Manager
Agency: Leading Global Creative Agency
Location: London (hybrid - 3 days in office)
Start: ASAP
Duration: 4 weeks
Rate: £200 per day
IR35: Outside
The Role
A leading global creative agency is looking for a Social Community Manager to own day-to-day community management across high-profile brand channels. This role is focused on protecting brand voice, engaging audiences in real time, and feeding meaningful insights back into wider social and strategy teams.
You'll be hands-on across comments, DMs and reactive engagement, working closely with social strategists, creatives and account teams to ensure communities feel heard, valued and consistently on-brand.
Key Responsibilities
Own end-to-end community management across platforms (primarily Instagram, TikTok, X and Facebook)
Act as the brand voice in comments and DMs, responding in a timely, culturally relevant and on-tone way
Moderate conversations, escalating sensitive or high-risk issues in line with internal guidelines
Spot trends, cultural moments and reactive opportunities, feeding into content and creative teams
Work closely with Account and Social teams to align community insights with wider campaign activity
Support reporting by pulling community sentiment, FAQs and insight trends
Collaborate with paid, influencer and creative teams where community overlaps with campaigns
Required Experience
2-4+ years' experience in social community management (agency or brand side)
Strong understanding of platform-specific community behaviour and best practice
Confident writing in multiple brand tones of voice
Experience managing high-volume communities and fast-moving comment sections
Calm, considered approach to crisis management and escalation
Comfortable working in a large agency environment with multiple stakeholders
Nice to Have
Experience working on global or well-known brands
Familiarity with social listening tools (e.g. Sprinklr, Brandwatch, Hootsuite)
Strong interest in culture, trends and internet behaviour
Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.