Contract Service Designer
Posted Today by hackajob
Negotiable
Undetermined
Hybrid
London, England, United Kingdom
Summary: The role of Contract Service Designer at AND Digital involves designing the end-to-end journey of services, focusing on user experience and problem-solving. The position requires in-person collaboration for 2-4 days a week in Birmingham, Coventry, or London, and emphasizes stakeholder engagement and agile methodologies. Candidates should have experience in public sector service design and familiarity with GDS standards. The contract is for a duration of 6 months, starting ASAP.
Key Responsibilities:
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that prioritize user needs and solve their problems.
- Collaborate with the wider team and stakeholders throughout the design process.
- Break complex services down into separate processes.
- Design for all touch points across a service.
- Utilize design thinking and human-centered design principles.
- Visualize services including user touch points and insights.
- Map as-is journeys and create new blueprints for services and processes.
- Apply public sector knowledge and experience.
- Work according to GDS standards across multiple stages of the delivery lifecycle.
- Understand and implement agile approaches in design.
- Design within a policy context and understand the GDS process.
- Conduct stakeholder mapping.
Key Skills:
- Experience in service design with a focus on user experience.
- Knowledge of design thinking and human-centered design.
- Ability to visualize services and user touch points.
- Experience with GDS standards and public sector projects.
- Understanding of agile methodologies and working in agile teams.
- Stakeholder mapping experience.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
hackajob is collaborating with AND Digital to connect them with exceptional professionals for this role. We are looking for a Contract Service Designer to start ASAP for a 6 month project. The role requires 2-4 in person days during the contract - either in Birmingham, Coventry or London.
What You’ll Bring To The Table
As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that have the user at their heart and focus on solving their problems.
- Work well with the wider team and stakeholders and bring them into the design process.
- Be able to break complex services down into separate processes.
- Design for all touch points across a service.
- An understanding of design thinking and Human centred design.
- The ability to design services that meet user needs.
- Understand the user's experience whilst using a product or service.
- The ability to visualise a service including a users touch points, overlaid with insights
- Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
- Public sector knowledge or experience.
- Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
- Understanding of agile approaches and experience of working in agile teams.
- Experience of designing in a policy context.
- Understanding and experience of the GDS Process.
- Stakeholder mapping experience.
Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.