Contract Service Delivery Manager

Service Transition Manager Responsibilities

• Own end-to-end transition plans covering milestones, dependencies, resources, risks and acceptance criteria.
• Lead suppliers throughout implementation, holding them accountable for delivery, quality, timelines and cost.
• Coordinate technical, operational and organisational readiness across architecture, security, information governance and clinical safety.
• Oversee testing, assurance, data migration, configuration, integration, training and knowledge transfer.
• Define service acceptance criteria and lead go-live readiness and decision-making.
• Establish operational processes including incident, change, escalation, service catalogue, configuration and reporting arrangements.
• Plan early life support and ensure services are successfully handed into steady-state operations.
• Manage supplier performance against contracted SLAs, driving service reviews and continuous improvement.
• Support commercial management, including change control, renewals, forecasting and cost management.
• Provide clear reporting across programme governance covering progress, risks, issues, dependencies, cost and quality.

Service Transition Manager Requirements

• Essential: proven NHS experience (NHS England, NHS Digital or a comparable national NHS body), delivering service transition or service introduction for NHS technology services.
• Proven experience delivering service transition and implementation within complex IT environments.
• Strong IT Service Management / ITIL background with experience taking services into live operation.
• Demonstrable experience managing third-party suppliers, contracts, SLAs and service performance.
• Experience coordinating technical and operational teams across areas such as architecture, security, information governance and service operations.
• Strong understanding of service acceptance, operational readiness, testing, knowledge transfer and early life support.
• Experience managing risks, dependencies, budgets and programme-level reporting.
• Excellent stakeholder management skills, with the ability to challenge suppliers and communicate confidently with senior stakeholders.
• Working knowledge of NHS governance and assurance, such as clinical safety, information governance and NHS operating models.

What's in it for me?

• A high-profile role supporting the development of critical NHS technology services.
• The opportunity to shape service transition and operational capability from the ground up.
• Exposure to major technology, supplier and service-management transformation within the NHS.
• Hybrid working with 2 days per week in Waterloo, London.
• A role with genuine ownership across implementation, go-live and live service performance.