Your Role
As a Contract Paralegal you will be responsible for the following: Investigating and analysing claims, preparing draft advices Supporting the handling of customer complaints, including investigating issues, reviewing relevant documentation and preparing clear, accurate responses in line with regulatory requirements and internal procedures Assisting solicitors with preparing trial bundles Instructing experts and carrying out Initial review of expert reports Drafting correspondence Reviewing discovery documents received from other parties Managing key dates Assisting with recording, reporting on and analysing Management Information Assisting with billing
Your Skills and Experience
Experience of complaints handling, ideally within financial services, including the ability to investigate, assess and respond to customer complaints in line with regulatory requirements and internal procedures Excellent communication skills (both oral and written) Accuracy, good organisational skills and flexibility Good knowledge of Word and Outlook is required and experience in Excel, PowerPoint, Interwoven would be beneficial Desirable, but not essential, are proficient Excel skills (with basic and vlookup formulas, pivot tables, pivot charts & managing large spreadsheets) and the ability to export data to other spreadsheets and charts efficiently, whilst also being able to put together easy-to-read analysis
Your Team
TLT has one of the largest dedicated Financial Services Disputes practices in the UK, with partner led teams in all jurisdictions. We act for a range of financial institutions including large UK banks, international banks, challenger banks and fintechs, giving commercial and practical advice to resolve disputes. We advise across the whole spectrum of contentious issues associated with commercial, business and consumer finance, including dispute resolution, pre-litigation management and Alternative Dispute Resolution.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT's successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.