Contract Monitoring Officer
Posted 4 days ago by Norfolk County Council
£48,227 Per year
Undetermined
Hybrid
Norfolk, England, United Kingdom
Summary: The Contract Monitoring Officer role within the Integrated Commissioning function of Children’s Services focuses on ensuring high-quality services for children and young people in Norfolk. The position involves monitoring residential settings, analyzing reports, and collaborating with stakeholders to improve service delivery. The ideal candidate will possess operational experience in a residential environment and a strong understanding of regulatory frameworks. This role is pivotal in contributing to the overall goal of enhancing outcomes for children and young people in the region.
Key Responsibilities:
- Carrying out analysis of statutory and regulatory reports for residential settings.
- Gathering, collating, and analyzing documentation and undertaking inspections of various settings.
- Report writing and identifying opportunities for improvements.
- Ensuring the voice of children and young people is heard.
- Working collaboratively with commissioning and operational colleagues and providers to address concerns related to safeguarding and quality of care.
Key Skills:
- High degree of professional curiosity and tenacity.
- Flexibility and keen eye for detail.
- Ability to analyze and present complex information.
- Strong relationship-building skills.
- Operational experience within a residential environment.
- Knowledge of appropriate regulatory frameworks.
Salary (Rate): £48,227 yearly
City: Norfolk
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Contract Monitoring Officer – Integrated Commissioning (Performance Team) Children’s Services | 10580 | Permanent Contract | 37 hours per week | £43,822 to £48,227 pro rata per annum | Grade K | County Hall
An exciting opportunity is available to join our innovative performance management team within the Integrated Commissioning function of Children’s Services. We have an established team which monitors the quality of commissioned (and some in-house) residential settings for children and young people, including registered children’s homes, supported accommodation and 38-week joint funded placements. The team works closely with a range of stakeholders to ensure our wide range of providers are delivering high quality services which improve outcomes for Norfolk’s children and young people and help deliver our shared ambition – that Norfolk is a place where all children and young people can Flourish.
As a Contract Monitoring Officer, you will contribute to ensuring that Norfolk’s children and young people receive the best possible services, and that services are delivered to the standards expected.
This Will Include
- Carrying out analysis of statutory and regulatory reports for residential settings.
- Gathering, collating and analysing a range of documentation and undertaking inspections of a range of settings across the residential portfolio.
- Report writing and identifying opportunities for improvements.
- Ensuring that the voice of children and young people is heard.
- Working directly and collaboratively with commissioning and operational colleagues and providers to identify and address concerns arising around a range of issues including safeguarding and quality of care and/or support.
For the role, we are looking for someone with a high degree of professional curiosity, tenacity, flexibility, a keen eye for detail, an ability to analyse and present complex information, and great relationship-building skills. We are ideally seeking someone with operational experience within a residential environment, and knowledge of appropriate regulatory frameworks is essential.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria
For an informal discussion regarding this vacancy please contact Polly Kane, Business Lead CYPSA and Commissioning Performance on 01603 223385 e-mail polly.kane@norfolk.gov.uk or Anthony Cripps, Children's Services - Commissioning Performance Manager on 01603 223823 email anthony.cripps@norfolk.gov.uk
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 03 June 2026 at 23:55
All other applicants closing date: 11 June 2026 at 23:55