Contract Management Specialist

Summary: The Contract Management Specialist is responsible for implementing regulatory and quality requirements, managing service contracts, and supporting customer queries. This role involves data manipulation, performance monitoring, and collaboration with cross-functional teams to ensure customer satisfaction. The position requires a minimum of two years of experience in a complex administrative role, with a focus on patient care and integrity. The specialist will also provide support to various departments and undertake ad hoc tasks as needed.

Key Responsibilities:

• Implement and adhere to regulatory and quality requirements as per the KeyMed Quality Manual.
• Prepare complex pricing offers and raise Service Contract proposals.
• Manage service contracts end to end, including post-contract management and performance monitoring.
• Support field-based staff with administrative tasks.
• Manipulate large data sets using Excel and Qlikview.
• Update and maintain data within corporate business systems and Excel spreadsheets.
• Answer incoming telephone calls and handle general customer queries.
• Provide support to other areas within the department as required.
• Undertake ad hoc analysis and tasks as needed.

Key Skills:

• Minimum of 2 years’ experience in a complex administrative role.
• Experience in customer support and understanding customer needs.
• Ability to collaborate with cross-functional teams.
• Skilled in explaining complex information clearly.
• Effective management of multiple work streams with a customer focus.

Salary (Rate): undetermined

City: Southend-On-Sea

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other