Summary: The IT Service Desk Officer role focuses on delivering technical support to both office and remote users, managing hardware and software, and participating in IT projects. The position demands strong technical, communication, and problem-solving skills, along with experience in IT service management. Responsibilities include incident management, maintaining documentation, and vendor coordination. The role is essential for ensuring smooth IT operations and user satisfaction.

Key Responsibilities:

• Provide on-site and remote technical support for workstations, applications, and network services.
• Troubleshoot and resolve hardware and software issues, including printers, smart devices, and mobile phones.
• Maintain accurate hardware and software inventory and support security patching.
• Develop and maintain SLA-related dashboards and reports.
• Collaborate with vendors and facility teams to resolve technical issues and support meeting room setups.

Key Skills:

• Degree or Diploma in Information Technology or a related field.
• 2-3 years of experience in a similar IT support role.
• Strong technical knowledge of workstation hardware, software, and network services.
• Excellent communication, troubleshooting, and problem-solving skills.
• Familiarity with ITIL best practices and ITSM tools (e.g., ServiceNow).

Salary (Rate): 30000

City: Hong Kong

Country: Hong Kong

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT