Contract IT Service Desk Engineer
Posted 2 weeks ago by Spectrum IT Recruitment
Negotiable
Outside
Hybrid
Portsmouth, Hampshire
Summary: Spectrum IT is seeking a Contract IT Service Desk Engineer for a local client in Portsmouth, focusing on Google Workspace environments. The role involves providing first and second line IT support, ensuring effective assistance for business team members, and maintaining operational efficiency. This contract position is for an initial three months, requiring on-site presence four days a week with one day of remote work. The role is classified as outside IR35.
Key Responsibilities:
- Act as the initial point of contact for IT assistance.
- Provide timely, effective, and professional support for technical needs.
- Resolve issues for end-users and ensure seamless IT support across the business.
- Support Google Workspace, Azure, Gsuite, Office 365, and various hardware including Apple MacBooks, Dell laptops, and Chromebooks.
- Handle everyday system and software issues across various SaaS applications.
- Involved in hardware management and asset tracking.
- Deliver effective solutions with a strong focus on customer service.
Key Skills:
- Proven experience in a 1st/2nd line IT support role.
- Experience with Google Workspace.
- Experience with Okta (is a plus).
- Strong diagnostic and problem-solving skills.
- Excellent communication skills, comfortable working with all levels of an organisation.
- A proactive and eager-to-learn mindset.
- Experience in fast-paced environments is desirable.
Salary (Rate): undetermined
City: Portsmouth
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with experience in Google based environments (Google Workspace). This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month contract and you will be required to be onsite 4 days per week (1 day remote working per week).
Role:As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. As an IT support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager / IT Operations and provide a mixture of software and hardware support. Including:
- Google Workspace
- Azure
- Gsuite and Office 365
- Apple MacBooks, Dell laptops and Chromebooks
In this role, you'll support a range of collaboration and communication tools such as video conferencing systems and messaging platforms, including Zoom, Slack, and Google Meet. You'll also play a key part in resolving everyday system and software issues across various SaaS applications. Additionally, you'll be involved in hardware management and asset tracking, ensuring an organised and well-maintained inventory. Success in this position goes beyond technical know-how. It demands someone who is self-motivated, resourceful, and capable of working independently while continuously seeking to improve and learn. You'll need to be a proactive and accountable problem-solver who works with a sense of urgency and delivers effective solutions. A strong focus on customer service is essential, ensuring a smooth and professional IT experience for all users, including senior leadership and executive teams.
Skills / Experience:Proven experience in a 1st/2nd line IT support role.Experience with Google WorkspaceExperience with Okta (is a plus)Experience in fast-paced environments is desirable.Strong diagnostic and problem-solving skills.Service-oriented with excellent communication skills, comfortable working with all levels of an organisation.A proactive and eager-to-learn mindset.
For more information, please apply with an updated CV and clear Google Workspace/GSuite experience. This is a predominantly onsite role, candidates will need to be within a commutable distance to Portsmouth. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.