Contract IT Service Desk Analyst
Posted 2 days ago by Coburg Banks Limited on Reed
£200 Per day
Inside
Onsite
Sittingbourne, Kent
Summary: The Contract IT Service Desk Analyst role is based in Sittingbourne, Kent, focusing on providing remote and desk-side support within a large manufacturing company. The position requires strong experience in 1st and 2nd line support, managing calls and support tickets using the Service Now platform. Candidates must have local residency and be available to start immediately or within a week. This role is classified as inside IR35.
Key Responsibilities:
- Provide remote and desk-side IT support across two main sites.
- Manage calls and support tickets using the Service Now helpdesk platform.
- Troubleshoot IT issues related to software and hardware.
- Set up laptops/desktops for new joiners and assist with hardware/software changes.
- Utilize a ticketing system to manage IT cases effectively.
- Demonstrate strong general IT knowledge and adapt to bespoke systems.
- Drive and have access to a vehicle for site-based support.
Key Skills:
- Experience in 1st and 2nd line IT support.
- Familiarity with the Service Now helpdesk platform.
- IT troubleshooting skills for both software and hardware.
- Experience with ticketing systems for managing IT cases.
- Ability to set up laptops/desktops and support hardware/software changes.
- Strong general IT knowledge.
- Local residency in Sittingbourne and immediate availability.
- Valid driving license and access to a vehicle.
Salary (Rate): 200
City: Sittingbourne
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT