Contract Coordinator
Posted 5 days ago by Telent Technology Services Ltd
Negotiable
Undetermined
Hybrid
Aylesford, England, United Kingdom
Summary: The Contract Coordinator role at Telent involves providing essential administrative support for installation projects and term maintenance contracts. The position requires coordination of engineer tasks, fault management, and customer inquiries, ensuring adherence to contract requirements and customer expectations. This hybrid role allows for three days in the Aylesford office and two days working from home. The ideal candidate will have prior administrative experience and strong IT skills, particularly in Excel and Microsoft Word.
Key Responsibilities:
- Ensure all engineer tasking is achieved within time and planned requirements for the contract and customer expectations.
- Liaise with Engineers to issue faults and receive repair details.
- Act as the first point of contact for all customer enquiries, support, and fault calls.
- Maintain accurate fault records to time and plan.
- Raise, log, and receive purchase orders on the Oracle system.
- Use ServiceNow to monitor faults and trends.
- Maintain documentation tracking and database in accordance with the contract within time and plan.
- Liaise with Third Party companies to arrange works.
Key Skills:
- Previous coordination/administrative experience within a similar role.
- Familiarity with Highways Agency/Traffic Signals/Transport or Local Authority.
- Demonstrated highly professional manner when dealing with clients/customers/Engineers.
- Experience in scheduling work.
- Ability to work towards KPI's and strict SLA's.
- Ability to react to changing circumstances and work under pressure.
- Good IT skills for Excel and Microsoft Word.
Salary (Rate): undetermined
City: Aylesford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
Reporting into the Contract Manager, the Contract Coordinator will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home.
What you’ll do:
- To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations
- Liaise with Engineers to issue faults and receive repair details
- To be the first point of contact for all customer enquiries, support, and fault calls
- To ensure fault records are accurately maintained to time and plan
- Raise, log and receive purchase orders on the Oracle system
- Use ServiceNow to monitor faults and trends
- Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan
- Liaise with Third Party companies to arrange works
Who you are:
You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority.
Contract Coordinator Key Requirements:
- Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers
- Previous experience of scheduling work
- Ability to work towards KPI's and strict SLA's
- Ability to react to changing circumstances and work under pressure
- Good IT skills for Excel and Microsoft Word are essential
The additional benefits with this role:
- 26 days holiday, plus public holidays, and the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
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We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.