Contract Administrator
Posted 1 day ago by Trusted Technology Partnership
£38,000 Per year
Undetermined
Hybrid
St Ives, England, United Kingdom
Summary: The Contract Administrator role at Trusted Technology Partnership involves managing customer contracts and supporting Primary Care IT service delivery while fostering strong customer relationships. The position requires a proactive approach to identify opportunities and ensure exceptional customer satisfaction. The role is based in Ringwood, Hampshire, and offers a competitive salary along with various employee benefits. The company values progression and has a positive work culture.
Key Responsibilities:
- Manage customer contracts and support Primary Care IT service delivery.
- Build strong customer relationships and deliver practice reviews.
- Create Work Requests and Statements of Work with Technical Leads.
- Identify opportunities for improvement and customer satisfaction.
- Manage SLAs and KPIs to the required standards.
- Input into quality management systems, including ISO9001:2015.
Key Skills:
- Strong customer relationship and communication skills.
- Experience with contract management.
- Strong organisational and planning skills.
- Proactive and solutions-focused approach.
- Experience of working within a managed service provider.
- Experience in managing SLAs and KPIs.
- Experience of inputting into quality management systems.
Salary (Rate): £38,000.00 yearly
City: Ringwood
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Ringwood, Hampshire
Salary: £35,000 – £38,000 per annum
Hours: 37.5 hours per week
The Role
Are you a proactive Contract Administrator looking to build strong customer relationships, deliver practice reviews, and ensure exceptional customer satisfaction In this role, you’ll manage customer contracts, support Primary Care IT service delivery, and identify opportunities by creating Work Requests and Statements of Work with Technical Leads.
Skills And Experience
- Strong customer relationship and communication skills.
- Experience with contract management.
- Strong organisational and planning skills.
- Proactive and solutions focused approach.
- Experience of working within a managed service provider.
- Experience in managing SLAs and KPIs to the required standards.
- Experience of inputting into quality management systems, including ISO9001:2015.
This role is subject to a clear standard DBS check being received.
The Package
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with your length of service.
- Birthday as additional paid leave.
- Additional Paid Leave (dependent On Company Performance).
- Private Medical Insurance, including dental.
- Ongoing training and support.
- Company sick pay policy.
- Pension Scheme.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
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We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you