Summary: The Contract Administrator role at Sure Maintenance involves providing frontline support and exceptional customer service to social housing and public sector clients. This fixed-term position, initially for 6 months, requires effective communication and organizational skills to manage customer inquiries, schedule engineers, and handle administrative tasks. The role is based in Liverpool and is part of a dynamic team focused on maintaining high standards of service delivery. Candidates should be adaptable and thrive in a fast-paced environment.

Key Responsibilities:

• Provide excellent customer service to residents and clients.
• Answer telephones and emails from customers and clients, booking appointments, and dealing with queries.
• Manage email inboxes and online webchat services, responding appropriately.
• Schedule engineers for both planned works and responsive repairs.
• Chase up incomplete jobs and reschedule when appropriate.
• Deal with problems and complaints and escalate when necessary.
• Perform general administration and other duties as required.

Key Skills:

• Excellent communication and customer service skills.
• Ability to communicate effectively with clients, residents, engineers, and management.
• Highly organized and a team player.
• IT literate with experience in MS Office (Word, Excel, Access).
• Ability to learn new systems quickly.
• Outstanding customer care skills and a professional approach.
• Ability to work under pressure and manage challenging situations calmly.
• Problem-solving and decision-making skills.
• Adaptability and flexibility to deal with fast-changing situations.
• Attention to detail and ability to multi-task.
• Proficiency in English.

Salary (Rate): undetermined

City: Liverpool

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other