Content Designer - Inside IR35

Responsibilities

• Lead content design for digital services, creating clear, accessible and engaging content.
• Simplify complex language and processes, encouraging users with varying levels of digital confidence to use online services.
• Collaborate with UX/UI designers, user researchers, product managers, business analysts and stakeholders.
• Research subject matter, consult experts, draft content, test user understanding and refine content based on feedback.
• Work effectively within an agile delivery team, building relationships with internal colleagues and external providers.

Skills and Experience

• Excellent communication and interpersonal skills.
• Proven experience in web content writing and digital environments.
• Strong understanding of user-centred design, accessibility and usability.
• Experience using metrics and user feedback to improve content.
• Ability to select appropriate formats to present information clearly.
• Experience with content management and publishing systems.
• Proficiency in Markdown