Job Summary
Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives.
Whether through the homes we live in, the work of local councils, or the communities we are part of, our work is high-profile and central to government priorities.
With ambitious outcomes ahead, there has never been a more exciting time to join us.
Job Description
As a Content Designer you will:
Lead and organise the redesign of content across platforms and tools
Support design and promotion of internal content strategy and support its application through governance routes
Conduct research to gather insights on pain points and poor practice within a platform to shape content redesign
Advise and steer teams and individuals on enacting best-practice next steps
Confidently steer and direct subject matter experts, content owners and wider teams, helping them understand and adopt good content governance and futureproofing
Design, test and roll out end to end content solutions that consider the wide range of user journeys through a platform or area of content
Balance multiple large-scale projects and meet deadlines in a fast-paced environment
Apply user-centred design principles to create clear, accessible and purposeful content
Support the development and delivery of content governance processes
Triage requests in the intranet inbox and use the content management system to edit and publish HTML guidance across the intranet
Lead your own content critiques, user research sessions and pair-writing activities with colleagues
Make sure all content meets accessibility standards, including best practice and the Web Content Accessibility Guidelines (WCAG)
Support and deliver showcases of content redesign work across the department to raise awareness and engagement
Person specification
As a Content Designer you will be:
experienced in user-centred design principles and delivering within them
confident in conducting various forms of research to shape and iterate content
experienced in supporting the development and/or delivery of content strategy
experienced in developing and delivering content governance processes
confident working quickly and independently, able to prioritise your workload and act as lead with senior stakeholders
experienced in working to advocate for content and accessibility best practice
able to drive improvements and make efficiencies and improvements happen
interested in AI and how we can use these tools in our content improvement work
have experience of working across different content management platforms such as SharePoint and more