Summary: The Content Designer role at HMRC involves creating user-focused content to simplify complex tax information for millions of taxpayers in the UK. The position requires collaboration with multidisciplinary teams to enhance the end-to-end user journey and contribute to content strategies. Candidates should possess experience in designing accessible content and mentoring junior designers. This role is pivotal in transforming HMRC's communication approach and improving user engagement.

Key Responsibilities:

• Design and develop user-focused content for digital and offline channels.
• Collaborate with stakeholders to define content needs and strategies.
• Mentor and support junior content designers.
• Map user journeys and processes to identify content gaps.
• Utilize data and user feedback to inform content design decisions.
• Engage with the content design community within HMRC and across government.
• Develop complex interactive guidance and calculators.
• Manage change requests and collaborate with developers.
• Conduct accessibility audits and test strategies.

Key Skills:

• Experience in developing complex interactive guidance and calculators.
• Proven ability to coach and mentor other content designers.
• Strong skills in creating accessible online content.
• Experience in journey mapping and needs analysis.
• Ability to use metrics and user feedback effectively.
• Excellent communication skills for stakeholder engagement.
• Familiarity with Ocelot or similar content management systems.
• Understanding of government service standards and agile methodologies.

Salary (Rate): 44110

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT